This website is operated by Bluebell Miniatures ("we" or "us").
  Acceptance of these terms and conditions is a condition of use of the website.



  The material displayed on this website is the property of the Bluebell Miniatures or its suppliers. All rights are reserved.


Acceptance of orders

  We reserve the right to refuse to accept any order.  Order confirmation emails do not constitute acceptance of your order.  If we do not accept your order, any payment will either not be taken from your credit card or will be refunded in full.



  The limit of our liability is restricted to the order price of any defective goods.  Any other consequential loss is excluded.



  Complaints or claims for damaged or defective goods must be notified to us within seven days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive.
  If any of your goods are defective, please email us with full details and we will inform you of the procedure to follow.  We will either replace your defective goods or issue a refund (at our discretion).
  Any goods ordered from our website which have been customised for you - for example, with special engraving or embroidery - cannot be returned unless the manufacturing process has resulted in defective goods.
  If you have ordered goods from our website which have not been customised specially for you, you may return them for a full refund (for the goods value excluding postage and packaging charge) within seven days provided that the goods have not been opened and are in their original packaging. Please email us with full details.


Jurisdiction and Law

  These Conditions and any act or contract to which they apply shall be governed by English Law and any dispute arising out of any act or contract to which these conditions apply shall be subject to the exclusive jurisdiction of the English Courts.
  These terms and conditions shall not remove or reduce any statutory rights. 


Errors and Omissions excepted.